Our Story

Meet Tripaway

For almost 20 years, we’ve reimagined what travel planning should be. This is our story.

Your local travel experts

At Tripaway, we believe travel planning should feel effortless, exciting and personal. As experienced travel consultants, our job is simple – to make every journey stress-free, perfectly planned and full of memorable moments. 

We’re a small team of local travel experts with big-agency experience and a genuine passion for people. That means no call centres or guesswork – just real humans who care about getting every detail right.

Our Story

After long and successful careers with Flight Centre, our founders Andrew and Vivian took a leap and created the kind of boutique travel agency they always wished existed. 

We started 18 years ago with one clear goal: to give travellers in the Southern Gold Coast and Tweed communities a trusted, independent alternative to the big corporate brands.

From day one, we’ve built our reputation on experience, integrity and care – helping our clients with everything from multi-country itineraries to last-minute changes no website could fix.

Then came COVID. Almost overnight, we were staring down bankruptcy. Instead of walking away (as our lawyers advised), we borrowed money, closed five offices and poured our own savings into keeping the business afloat – just so our clients could be refunded every cent they’d paid for cancelled trips.

That’s who we are: the kind of people who do the right thing, even when it’s the hard thing.

As proud members of Helloworld – Australia’s leading travel group and winner of the Best Travel Agency Group award at the AFTA National Travel Industry Awards in 2014, 2016, and 2018, we offer the best of both worlds. You get the buying power and resources of a major network combined with the personalised care and flexibility of a local business.

Our mission

Today, as the only independent travel agency in our region, our mission is twofold:

  1. To give local SMEs and NGOs a genuine choice that isn’t dominated by the two major corporate travel companies
  2. To provide our leisure clients and team members with a great environment to plan, book and enjoy travel

We want to be known as the local travel experts who care more, deliver better and make travel planning feel personal (and enjoyable!) again.

Our values

Honesty
always:

We’re upfront, transparent and never inflate prices to profit unfairly.

Care comes first:

Every client matters and every journey counts.

Community roots:

We’re proud to be part of the Southern Gold Coast and Tweed communities – and we’re here for the long haul.

Experience you can trust:

our know-how means you get the best advice and value.

Our values

Honesty always:

We’re upfront, transparent and never inflate prices to profit unfairly.

Care comes first:

Every client matters and every journey counts.

Community roots:

We’re proud to be part of the Southern Gold Coast and Tweed communities – and we’re here for the long haul.

Experience you can trust:

our know-how means you get the best advice and value.

Our team

Behind every itinerary is a person who loves what they do. Our friendly consultants are seasoned travellers who’ve explored the world and bring firsthand knowledge to every trip they plan. 

Happy travellers

Don’t just take our word for it – hear from clients who’ve trusted us with their journeys.

Contact

Let’s plan your next trip

Whether it’s business or pleasure, we’ll make sure your next journey runs smoothly – from your first quote to your flight home.

Travel Inspiration & Insights

Explore travel tips, destination guides, and personal stories from our team of passionate travellers.

Contact us Today!