Frequently Asked Questions
From planning your next holiday to navigating corporate travel, here are the questions we’re asked most often and answered by our experienced team.
General FAQ
Is it cheaper to book with a travel agent?
Usually, yes — or at least not more expensive. Most of our Leisure Team’s bookings are paid for by the suppliers (hotels, airlines, tour operators), so you receive our expertise at no additional cost. Price parity is common in the industry, meaning the rate is typically the same whether you book with us, direct, or online.
The bonus? You get personalised service, expert advice, and support before, during, and after your trip.
Why should I book with you instead of online?
When you book online, you get a reservation.
When you book with us, you get a travel expert.
We offer:
- Personalised holiday planning that fits your budget and travel style
- Honest, unbiased recommendations
- Access to exclusive offers and added-value perks
- Support during unexpected disruptions
It’s travel made simple, stress-free, and tailored. - Rather than waiting on-hold for an Airline or OTA you can speak directly to us. Let us do the waiting on hold for you.
What services can you book?
We handle every part of your trip, including flights, accommodation, car hire, tours, cruises, group travel, destination weddings, and travel insurance.
Our Corporate Team also manages business travel, policy compliance, reporting and 24/7 support.
Can you book only part of my trip?
Yes—we can assist with the full itinerary or selected components. Booking everything through us simply ensures a smoother, more coordinated trip.
How do you customise my holiday?
We begin with a consultation to learn your destination ideas, dates, budget, interests, and travel style. Then we design a tailored itinerary based on our experience and industry knowledge.
How far in advance should I contact you?
For the best availability and pricing, reach out several months in advance, especially for peak seasons, school holidays, or complex itineraries.
Costs, Fees & Payments
Do you charge booking or cancellation fees?
This depends on the type of trip and supplier requirements, and any fees will always be disclosed upfront. Many leisure bookings have no service fee.
Do I need to pay in full upfront?
No. Deposits vary depending on airlines, resorts, and tour operators.
- Airfares are often instant purchase
- There are sometimes Instant Purchase rates on Hotel Rooms that may offer significant savings compared to a Book Now – Pay Later Rate.
Packages usually require final payment 45 days before travel
We’ll outline all payment timelines clearly.
Can I use points or miles?
Redemption bookings generally must be made directly through loyalty programs. We can offer guidance and, in some cases, assist for a service fee.
Do you offer price matching?
Yes—where the package is identical, we can usually match online pricing and often secure exclusive upgrades or bonuses not available elsewhere.
Preparing to Book
What information should I have ready before contacting you?
It’s helpful (but not essential) to consider:
- Preferred destinations or experiences
- Travel dates or flexibility
- Budget
- Travel style (relaxation, adventure, luxury, family-friendly, etc.)
Special considerations (children, dietary needs, mobility requirements)
If you’re unsure, that’s perfectly fine — we’ll guide you through it.
Travel Documents & Safety
What documents do I need?
Your agent will advise you on passport validity, visas, entry requirements, and any destination-specific rules.
Do I need travel insurance?
Yes — we strongly recommend it for protection against cancellations, delays, medical emergencies, and other unforeseen events. We’ll help you choose the right level of cover.
During Your Trip
What if something goes wrong while I’m travelling?
You’re never on your own. We provide support for issues like cancelled flights, missed connections, or unexpected changes. Many suppliers also offer 24/7 assistance.
Who do I contact in an emergency?
Contact us. Our Corporate Team offers an Emergency After Hours Service (charges apply) if you need urgent help after hours.
For Corporate Travel
What are the benefits of using Tripaway Corporate Travel Management?
Partnering with a Corporate Travel Management company streamlines your organisation’s entire travel process. Businesses choose us because we offer:
- Cost Savings & Negotiated Rates
Access to corporate fares, negotiated hotel rates, and exclusive industry discounts helps reduce overall travel spend. - Expert Planning & Policy Compliance
We ensure every booking meets your company’s travel policy, reducing errors, minimising overspend, and simplifying approvals. - Centralised, Simplified Booking
Your team gets one trusted point of contact for flights, hotels, cars, changes, cancellations, and reporting—saving time and eliminating frustration. - 24/7 Traveller Support
We provide dedicated assistance for flight disruptions, emergency changes, and unexpected delays, ensuring your travellers are never stranded. - Duty of Care & Traveller Safety
We help you meet your legal and ethical responsibilities by monitoring travel risks and keeping you informed about global events affecting your travellers. - Clear Reporting & Spend Visibility
Receive customised reporting on travel expenses, patterns, cost centres and compliance, helping your business make smarter travel decisions.
Tailored Solutions for Your Business
Whether you’re a small business or a large corporation, we adapt our services to your structure, preferences, and industry requirements.
How does booking work for corporate travellers?
We set your business up with a streamlined process — whether that’s booking directly through our dedicated team, using an online booking tool, or a mix of both. Everything is designed for efficiency, accuracy, and compliance.
Do you support last-minute changes for corporate travellers?
Absolutely. Corporate travel often changes at the last minute, and our team is experienced in handling urgent rebookings, cancellations, rerouting, and complex travel disruptions — quickly and efficiently.
About Our Agency
What is your greatest strength?
Our greatest strength is our people.
With 17 years in business, our Leisure and Corporate teams are made up of highly experienced travellers who specialise in everything from honeymoons and cruising to complex corporate itineraries.
We work collaboratively, meaning every traveller benefits from our combined knowledge, and someone is always available to help.
Contact
Still Have Questions?
Our team is happy to guide you through any part of your travel planning.